Help - FAQ

1 - customer Account

Why and how can I create an account ?

Creating an account is required to place an order. We need information, such as your name, address,... We also ask that you have a phone # where you can be reached to address a possible concern regarding your order. To create your account, you just need to enter your email address and a password which will be your login information, as well as the other information requested.

How do I change information about me on my account ?

You just need to log in with your credentials (email address and password) and go to the section concerned.

I forgot my password. What should I do ?

Please visit this page and fill in the email field to receive, at the indicated address, your password.

In order to be sure that you receive all our email contact, you just need to add the address contact@brucefield.com in your address book.

And then I find my shopping cart with products after I've disconnected ?

The products that you have added in your shopping cart are preserved. Re-connect to your account thereafter, you will find it. However, the stock may have changed between time. It may be that the article is not longer available.

2 - Sponsorship and Space Privilege

How to sponsor a friend ?

You can refer friends who have never ordered on our site, and win vouchers. For this it is necessary that you have already placed an order on our website. You can then you make in your client Account, Section Sponsorship / Sponsor a friend, and fill out the form.

How to have a purchase order for sponsorship ?

To take advantage of a purchase following a sponsorship, it is necessary that your referral has placed an order on our website. As soon as your referred friend has made their purchase, you will receive an email confirming your purchase can not be combined. You always have the option to view your purchase orders in your client Account, Rubric My assets.

How to become a member of the Space Privilege, and what are the benefits ?

Space Privilege is reserved for our best customers of the online shop. It is enough to have reached the total purchases of€ 750 on our site over the last 12 months in order to receive 5% on all your purchases. You have, in addition, access to exclusive private sales, at preferential rates.

3 - Contact and Customer Service

I would like to get in touch with the Customer Service

We are at your disposal. You need information, for further information on the products, delivery, your order... ? You can contact us by e-mail (contact@brucefield.com), through the contact form or by phone at +33 (0)1 40 12 77 22 (Monday to Friday, from 10h to 13h and 14h to 18h).

4 - Your order

How do I place an order ?

To place an order on our online shop, you simply need to browse its different rays. You can browse by category, by keyword search, by style, ... Consult the articles that you want by selecting a size and a color, then click on the button " Add to cart ". Let yourself be guided, by creating your account if you don't have one, choosing your delivery address and the delivery method, and your method of payment.

If you are not accustomed to shopping on the Internet, you can get the assistance of an advisor by calling the +33 (0)1 40 12 77 22 (Monday to Friday, from 10h to 13h and 14h to 18h).

How do I use my promotional code ?

Codes benefits are to enter in the field of validation of your order. The link to See my codes benefits, you can see the promotional codes available in your Client Area, section My vouchers.

I want to change or cancel my order

If your order is not yet shipped, you may inform us of any change therein by contacting us, preferably by phone +33 (0)1 40 12 77 22 (Monday to Friday, from 10h to 13h and 14h to 18h), or through the contact form.

5 - Payment

How can we pay on the website ?

The online shop Bruce Field accepts payments by credit card (Visa, MasterCard, and American Express, as well as by the payment solution PayPal.

6 - Tracking of order and delivery

Processing times

Once your order is validated, it is processed in our warehouse usually within 24 hours (working days). She is then entrusted to the carrier. We have selected the solution So Colissimo of the Post office typically delivers packages within 48 hours in metropolitan France. You can as well be delivered to your home, at a merchant partner, in a space Cityssimo or at your local Post office.

Delivery deadlines and costs

We work with Colissimo for which the delivery time is then in 48h/72h. If, however, Colissimo exceeds this deadline, you can file a complaint with Colissimo in retrieving your package. You will receive a code advantage of the value of the shipping costs.

The delivery costs in metropolitan France for any order over 30€. For other destinations, shipping costs vary based on the amount of your order and your delivery country.

I would like to know where is my order

Following your order, you will receive an email summary indicating that it has been taken into account. This mail contains a link to your Client Area. In this Client Area, you can check the status of your order. The different stages of your order are : paid during the course of preparation, shipped, or cancelled. During the delivery of your package to the sender, you will receive an email allowing you to track the delivery of your order.

7 - Returns and refunds : time limits, fees, return and refund

I have a problem with the parcel received

Simply inform the customer service Bruce Field.

To do this, log in to your customer account, under the heading" History and details of my orders, where you can, for each of your orders, make your complaint and/or ask your question.

You can also contact us by e-mail (contact@brucefield.com), through the contact form or by phone at +33 (0)1 40 12 77 22 (Monday to Friday, from 10h to 13h and 14h to 18h) in a period of 15 days from the delivery of the package.

I wish to return all or part of my order. How to do it ?

To do this, log in to your customer account, under the heading" History and details of my orders. In the details of your order, tick the items you wish to return, showing us the ground, in particular for the exchange, and click on "Generate a return". Our team will then be informed.

You can also contact us by e-mail (contact@brucefield.com), through the contact form or by phone at +33 (0)1 40 12 77 22 (Monday to Friday, from 10h to 13h and 14h to 18h) in a period of 15 days from the delivery of the package.

The steps to follow :

• 1 - Return the product in original condition in its original packaging with its label, allowing its immediate sale. Any product worn, not packed, not full, or in a different state of nine will not be refunded.
• 2 - Attach a copy of the invoice of the order.
• 3 - Send by "Colissimo suivi" at your expense to :

CODIPA - Bruce Field
Customer Service
57, Avenue Michelet
93400 Saint-Ouen

ATTENTION : you have 7 working days from the time the customer service has accepted your return for return the package.

On receipt of your parcel, and after checking its condition, we will proceed, as the case may be, a refund of the product, in the forwarding of the new product requested.

If the product received is not the one ordered, or if it is damaged

Despite all the care taken in preparing your order, an error of preparation or a defective product is always possible. We apologize for the inconvenience.

Please follow the return procedure (previous point). We, of course, the costs of the return at our expense by sending you a good Colissimo pre-paid.

8 - technical Problems

I do not receive your e-mail confirmation of order or information

It is possible that our emails are automatically placed in the spam folder or junk e-mail your e-mail software. In order to be sure that you receive our e-mails, we recommend that you add to your address book, the address noreply@brucefield.com for order confirmations, and address news@brucefield.com for the information letters.